FAQs

Worship Generation FAQs:

 

 

How can I order online?

 

Please visit www.worshipgen.com.

 

 

Where do you ship?

 

We ship NATIONWIDE! 

 

For INTERNATIONAL ORDERS, we first need to know your exact location so that we can check the shipment cost.

 

We also cater to CASH-ON-DELIVERY (COD) order basis for the following areas:

 

LUZON:

 

Metro Manila
Cagayan
Isabela
Nueva Vizcaya
Abra
Benguet (Baguio and other parts of the province)
Kalinga
Ilocos Norte
Ilocos Sur
La Union
Zambales (Olongapo and other parts of theprovince)
Bataan
Pangasinan
Tarlac
Pampanga
Bulacan
Nueva Ecija
Aurora
Rizal
Cavite
Laguna
Batangas
Quezon
Occidental Mindoro
Oriental Mindoro
Marinduque
Romblon
Palawan
Camarines Norte
Camarines Sur
Catanduanes
Albay
Sorsogon
Masbate

VISAYAS:

 

Iloilo City and Province
Antique
Negros Occidental
Negros Oriental
Metro Cebu
Cebu Island
Mactan Island
Northern Samar
Western Samar
Eastern Samar
Biliran
Leyte
Southern Leyte

 

MINDANAO:

 

Metro Davao
Davao del Norte
Davao del Sur
Compostella Valley
Zamboanga del Norte
Zamboanga del Sur
Zamboanga Sibugay
Camiguin
Lanao Del Norte
Misamis Oriental (CDO and other parts of theprovince)
Misamis Occidental
Cotabato
Agusan Del Norte
Agusan Del Sur
Surigao del Norte
Surigao del Sur
Basilan
Maguindanao
Tawi-tawi

 

 

How long does it take for you to ship the items?

As soon as orders are paid, here are the delivery time for the orders:

BankWire/PayPal Payments: 3-5 working days

COD Manila and GMA: 1-3 working days

COD Visayas and Mindanao: 3-7 working days

 

IMPORTANT: For payments via bank deposits, please send a COPY OF THE DEPOSIT SLIP to info@worshipgen.com with the subject "DEPOSIT SLIP." Only upon receipt of the copy of the deposit slip will we be able to ship the order.

 

 

What courier service do you use?

 

We primarily use JRS, LBC as our courier service and Ninja Van for our COD orders.

 

 

How much are the items?

 

Prices for ALL the items are found in our online store – www.worshipgen.com.

 

Delivery fees details:

- Free shipping for purchase worth P1000 and up. (Nationwide)
- For PayPal and BankWire: Additional charge of P50 for online purchase worth of P999 and below. (Nationwide)
- For Cash-On-Delivery(COD): Additional charge of P80 for online purchase worth of P999 and below. (Nationwide)

 

What are your payment options? How do I pay?

 

You may pay via PayPal, bank deposits (BPI, BDO) and Cash on Delivery.

 

IMPORTANT: For payments via bank deposits, please send a COPY OF THE DEPOSIT SLIP to info@worshipgen.com with the subject "DEPOSIT SLIP." Only upon receipt of the copy of the deposit slip will we be able to ship the order.

 

How do I know if you have stocks? (For online orders)

 

Once you visit our site – www.worshipgen.com, you will see how many pieces per design are available and are in stock.

 

 

It has been more than the numbers of days committed and my order hasn't arrived yet. What do I do?

 

We are very sorry for this and we will look into it immediately. Please email your order details to info@worshipgen.com and put "ORDER FOLLOW UP" in the subject field.

 

Where are your stores?

 

Please visit this link for the list of our stores: bit.ly/WGstores

 

 

Can I reserve items in your stores?

 

Unfortunately, we do not accept reservations for now.

 

 

Can I exchange items to your stores – I got the wrong size or I decided to get the other design?

 

Provided that you have the RECEIPT and the item hasn’t been used and is in good condition, it may be exchanged at the store where it was bought.

 

Do you franchise?

 

We do not offer this yet. You may however avail of our Bulk Order Scheme. Email info@worshipgen.com for this and put “BULK ORDER’ as the email subject.

 

I want to be a part of your team. How do I do it?

 

Please email your resume to wghiring@worshipgen.com and put “APPLICATION” as the email subject.

 

What are the qualifications?

 

At a least high school graduate

Seeks and honors God in everything

Hardworking and dedicated

Enjoys meeting and interacting with people

 

 

I have pictures. Can you post it on your page?

 

Sure! Please send it to us via info@worshipgen.com and put “PICTURE” as the email subject. You may also tag us @worshipgeneration or use the #worshipgeneration or #makeworshipalifestyle on Instagram.

 

 

We have an event/project/initiativeand we would like to ask you to be a partner/sponsor. Can we do it?

 

We would love to hear more about it! Kindly email it to wgmarketing@worshipgen.com and put “PARTNERSHIP” as the email subject.

 

 

I am a designer. Can I submit designs?

 

We currently are not open for collaborations. Nonetheless, we would love to see your work and who knows, we might be able to work together. Email them to wgmarketing@worshipgen.com and put “DESIGN COLLABORATION” as the email subject.

 

When will you open a store in our place?

 

We are continually praying for and striving to open new stores and hopefully one near or in your area. We will be announcing our store openings via our social media accounts.

 

For now, you may order online – www.worshipgen.com.

 

 

I have suggestions, complaints and concerns. How do I let you know about it?

 

We welcome suggestions, complaints and concerns as this is a way for us to grow and to further improve the way we do things. If you have things that you would want to let us know, feel free to send us an email -- info@worshipgen.com and put “CONCERNS” as the email subject.

 

 

Thank you so much for your support. Continue to follow us and share us to your friends and together, let’s make worship a lifestyle!